Refund Policy

Standard Operating Procedure (SOP) for Refund Process

Transit Point Logistics Private Limited

Objective:

This SOP outlines the process for handling refund requests for courier charges made by clients of Transit Point Logistics Private Limited.

Procedure:

• Initiation of Refund Request: Clients must inform their designated Client Relation Manager with a valid reason for the refund request. The refund process is available on the company’s web portal.
• Processing of Refund: Upon receiving the refund request, the team will initiate the refund process.
• Analysis of Refund Claim: The Operations and Accounts teams will analyze the refund claim within seven business days.
• Finalization of Refund: Once the analysis is complete, the decision will be communicated to the client.
• Settlement of Refund: Refunds will only be settled through valid instruments such as UPI bank transfer or Credit note by reversing the GST.
• Communication of Rejection: If a refund request is rejected, a detailed reply will be provided to the client.
• Assignment of Unique Number: Each refund case will be assigned a unique number for tracking.
• Documentation: All details related to the refund request will be documented for records and audits.
• Escalation Procedure: Disputes regarding refunds will be escalated to higher authorities for resolution.
• Continuous Improvement: The company is committed to improving the refund process based on feedback.
• Compliance: This SOP ensures compliance with regulations and company policies.
• Review and Revision: The SOP will be periodically reviewed for effectiveness.
• Jurisdiction: The process shall be subject to the jurisdiction of the courts in Delhi only.

Conclusion:

By adhering to this SOP, Transit Point Logistics Private Limited aims to streamline and standardize its refund process, enhancing customer satisfaction and operational efficiency.